Responsible Gambling Policy

At Fafabet we take safer gambling seriously. We want play to stay fun and controlled, so we provide clear tools and guidance to help you manage your activity. Our approach is focused on prevention, early support and giving you easy-to-use controls that put you in charge of how you play.

Player protection principles

We operate with a simple premise - protect players, reduce harm and respond quickly when help is needed. That means providing transparent account controls, monitoring for risky behaviour, and offering timely interventions while respecting player privacy and dignity.

Activity-control tools

You can access a range of controls in your account settings to manage how much and how often you play. These tools are available to all customers and are designed to be easy to change when you need them. Where we detect patterns that suggest someone may be at risk, we may also contact them and offer extra support.

Deposit limits and loss limits

Set deposit limits at daily, weekly or monthly intervals to control how much you add to your account. Loss limits are also available to limit net losses over a chosen period. You can increase or decrease limits in your profile, though reductions usually apply instantly while increases may be subject to a short waiting period for your protection.

Time-outs and account breaks

If you need a short break, use a time-out to lock your account for a defined period. Time-outs are suitable for temporary breaks and can be lifted when the chosen period ends. For longer breaks, consider a longer account lock or self-exclusion.

Self-exclusion

Self-exclusion allows you to close access to your account for an extended period. During this time you will not be able to log in, register or place bets. You can request self-exclusion through your account or by contacting support, and we will provide clear information about what the measure means and how to return when it ends.

Signs of problematic behaviour

Look out for signs such as chasing losses, playing for longer than intended, neglecting daily responsibilities, or hiding activity. If you notice these behaviours in yourself or others, act early by using the available controls or seeking support.

Tips for maintaining control

Limit deposits and session length, avoid gambling when you are stressed or drinking, set reminders or session timers, and keep a separate budget for entertainment. Regularly review your activity statements to stay aware of spend and time spent playing.

Professional help and support organisations

If you need further help, contact recognised UK organisations such as GamCare and GambleAware for confidential advice and local support. If you want to talk to our team about safer gambling tools, please get in touch via your account and we will assist you promptly and respectfully.